1. Warranty Duration – All FlipCash refurbished devices come with a standard 6-month limited warranty, starting from the date of invoice issued by FlipCash.

2. Extended Warranty (If Purchased) – While the default warranty is 6 months, if FlipCash or any of its partner stores has offered an 8-month or 12-month extended warranty at the time of purchase, then that extended duration will be applicable for the specific device.

3. Refund & Replacement – Website Orders – Products purchased through the FlipCash website are eligible for a 15-day refund or replacement policy from the date of delivery.

4. Replacement Window – Retail (POS) Orders – For in-store purchases, a 30-day replacement policy is available from the invoice date. Approval is subject to store discretion.

5. Accessories Warranty Period – Accessories (Adapter, Charging/Data Cable, Battery, etc.) that come with the device carry a 3-month limited warranty from the invoice date.

6. Warranty for Original Buyer Only – The warranty is valid only for the first purchaser of the product. It is non-transferable.

7. Original Invoice Required – To claim warranty services, the customer must provide the original invoice clearly showing the FlipCash partner/store and the date of purchase.

8. How to Raise a Warranty Claim – Warranty claims must be submitted via the Warranty Claim Form available on the FlipCash Contact Page. After review, our team will assist further.

9. Device Identification Required – You must provide the correct IMEI or Serial Number of the device to verify warranty eligibility.

10. Device Images Required – Customers must upload clear front, back, and side images of the device while submitting the warranty form. A video may be requested in some cases.

11. Validity of Issue Description – The reason mentioned in the claim form must be genuine and match the actual device issue. Incorrect or misleading reasons may result in claim rejection.

12. Seal Integrity – If the internal seal of the device is broken or tampered, the warranty will be considered void and no service will be offered.

13. Resolution Offered During Warranty – FlipCash may choose to repair, replace, or refund (as per policy) the device under warranty. Replaced products will carry the remaining warranty from the original device.

14. Reporting Timeframe for Damaged Devices – If the product has visible damage, customers must report it within 24 hours of delivery, along with a proper unboxing video.

15. Ownership of Replaced Components – Any parts replaced during the warranty process will be retained by FlipCash and will not be returned to the customer.

16. Packaging for Return Pickups – Devices must be securely packed to avoid damage during transit. FlipCash may deduct compensation for any physical damage caused due to poor packaging.

17. Outsourced Services – FlipCash reserves the right to outsource repair or warranty services to authorized service partners.

18. Policy Binding Agreement – This warranty policy constitutes the entire agreement between FlipCash and the customer regarding refurbished device support.

19. Delay Due to External Factors –FlipCash will not be liable for delays in service caused due to unforeseen events such as natural disasters, strikes, or government actions.

20. Legal Governance – All warranty policies and services will be governed under the applicable laws of India.

21. Jurisdiction – Any legal matters arising out of this policy shall be resolved in the courts of Pune, Maharashtra, which shall have exclusive jurisdiction.

22. Rights Reserved – FlipCash (operated by its legal entity) reserves the right to change or update this warranty policy at any time without prior notice.