We care for what you buy
Privacy Policy Flipcash
Who are we?
FlipCash is operated by FlipCash Private Limited, a company registered at Building Number 4, Second Floor, Near Abhishek Hotel, Umesh Ceramic Back Side, Ganesh Nagar, Erandwane, Pune – 411004, India (“we”, “our”, “us”).
We value your privacy and are committed to safeguarding your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website, mobile app, or any of our digital services (“Platform”).
What is this privacy policy for?
This Privacy Policy, along with our Terms & Conditions, describes:
What personal data we collect
Why and how we use it
With whom we share it
How we protect it
Your rights and choices regarding your data
By using our Platform, you agree to the practices outlined in this policy.
Scope of This Policy
This Privacy Policy applies when you:
Visit our website or app
Interact with FlipCash via social media
Use any of our services or features
Communicate with our support team
Participate in offers, surveys, or feedback programs
Information We Collect
We may collect personal data directly from you or through automated technologies. This includes:
Information you provide:
Name, phone number, email ID
IMEI number or device details (for product verification or resale)
Address and location for delivery/pickup
Your communications with FlipCash representatives
Responses to surveys, feedback forms, or social media interactions
Login credentials and preferences when you create an account
SMS service subscription info (if opted-in)
Information we collect automatically:
IP address, browser type, device model
Session activity, clicks, and visit durations
Cookies and tracking pixels (explained in our Cookies Policy)
Information from third-party sources:
We may collect additional personal data from:
Public directories
Marketing list vendors
Social media platforms (e.g., LinkedIn, Facebook)
Government databases or compliance partners
Use of Personal Data
We process your data under one or more of the following legal bases:
To fulfill a contract (like processing your orders)
To comply with laws or legal requests
Based on your consent (which can be withdrawn anytime)
For our legitimate business interests, such as improving services or ensuring security
Key purposes include:
a. Administering the Platform:
We use your data to manage your account, verify identity, offer technical support, and send important service updates.
b. Registration & Account Management:
Your data helps us create, secure, and personalize your FlipCash experience.
c. Customer Support:
If you contact us for help, your data is used to respond, assist, and document the communication.
d. Compliance & Security:
We may monitor usage, investigate breaches, and enforce our platform’s terms to ensure safety and legal compliance.
e. Service Improvement & Development:
We analyze your interactions to improve features, develop new offerings, and personalize your experience.
f. Marketing & Advertising:
We may use your data to send relevant promotions or display personalized ads — only where legally allowed or with your permission.
Payments
When you provide payment-related information on FlipCash, we process this data to:
Verify your payment credentials
Complete transactions securely
Fulfill orders as per our contractual terms
We do not store sensitive financial data like credit card numbers. All transactions are processed through secure and compliant third-party payment gateways.
Disclosure of Your Information
At FlipCash, we understand the importance of your privacy and are committed to maintaining transparency in how we share your data. We may disclose your personal information in the following cases, strictly under appropriate legal and operational frameworks:
Service Providers
To operate and deliver our services effectively, we may share limited personal data with trusted third-party service providers. These may include partners who support us with website hosting, secure payment processing, analytics, technical support, logistics, or customer service. Each of these providers is contractually obligated to use your data only for the purpose of supporting FlipCash’s operations and cannot use or disclose it for any other reason.
Employers or Business Partners
If you’re using FlipCash through a business or company association (e.g., registering with a company email or as part of a partner program), we may share relevant account or usage data with your employer or business sponsor. This is done only to facilitate service access, verify identity, monitor usage, or enforce terms.
Business Restructuring
In the event of a future merger, acquisition, investment round, or restructuring of FlipCash, your personal information may be transferred to involved entities or advisors as part of the due diligence or operational process. In such cases, your data will remain protected under the same privacy standards, and we will notify you where legally required.
Data Insights and Aggregated Reports
We may analyze user data in a de-identified and aggregated form to improve our services, understand trends, or for internal reporting purposes. This type of information does not identify you personally and may be shared with stakeholders or analytics partners.
Community and Public Content
If you choose to engage in any public features (like reviews, testimonials, forums, or comments on social platforms), any information you submit may be publicly visible. Please avoid sharing personal or sensitive details unless you’re comfortable making them public.
Friends and Referrals
When you share FlipCash with your friends — for example, using a referral code or invite feature — we may use the contact details you provide (like a friend’s email) to send a one-time invite. We will not use those details for ongoing marketing unless consent is given. If your friend wants us to remove their information, they can contact us at support@flipcash.in.
Legal Requirements
In some instances, we may need to disclose your personal information if required by law, regulation, legal process, or government request — for example, to respond to court orders or prevent fraud or misuse.
Your Data and Data Protection Laws
We ensure that your personal data is only processed when we have a valid legal reason, including:
Consent: You have explicitly agreed to receive updates, offers, or promotional content from us.
Contractual Need: We need your information to fulfill our agreement — such as processing a product sale or managing a service request.
Legal Obligation: We are bound by legal or regulatory duties (e.g., maintaining records, preventing fraud).
Legitimate Interest: We may process data to improve our services, personalize your experience, or communicate with you — as long as it doesn’t override your rights.
You can manage or change your communication preferences anytime by contacting us at support@flipcash.in.
Legitimate Interests
At FlipCash, we process your personal data based on our legitimate business interests—primarily to offer you a smooth and secure experience on our platform. This includes:
Ensuring secure access to FlipCash services
Preventing fraudulent or suspicious activities
Enhancing platform performance and user experience
Before we rely on this legal basis, we carefully balance our need to use your data against your rights as an individual under applicable data protection laws. We never compromise your rights or freedoms and do not sell your personal data to third-party marketers.
You can be assured that we conduct a fair balancing test every time we use this basis for processing, ensuring your privacy is always respected.
Compliance with Legal Obligations
In some cases, we are required by law to collect, retain, or disclose your information. For instance:
Complying with tax, financial, and regulatory reporting
Responding to lawful requests from law enforcement or government authorities
Preventing misuse or abuse of our services
Protecting our legal rights in case of disputes or claims
Where needed, your personal data may also be used to establish, exercise, or defend legal claims.
Substantial Public Interest
On rare occasions, if we are required to process your personal data in the interest of public safety, health, fraud prevention, or to comply with governmental rules, we will do so only when permitted under data protection laws. These situations are evaluated strictly, and your data remains protected even in such instances.
Use of Data for New Purposes
If in the future we intend to use your data for a new purpose not already covered in this Privacy Policy, we will inform you before doing so. You will always have the option to decline or withdraw your consent if needed.
Data Retention
We keep your personal data only as long as necessary to fulfill the original reason it was collected — plus any additional period required for legal, operational, or regulatory needs.
For example, we may retain your data:
To respond to customer service queries or complaints
To prove that we treated you fairly
To maintain records for audits, taxes, or legal requirements
To comply with industry-specific rules or financial regulations
To support historical business analysis or research (only in anonymized or aggregated form)
Once data is no longer needed, we securely delete or anonymize it to protect your privacy.
Location of Data Processing
FlipCash is a company that operates entirely from India, and we host and process all your personal data within the country. However, in certain cases, we may engage third-party service providers—such as payment gateways, hosting partners, or analytics tools—that could process your data from locations outside your jurisdiction.
We ensure that your personal information remains protected even when transferred across borders by using recognized legal frameworks and contractual safeguards, such as Standard Contractual Clauses (SCCs) or equivalent agreements, wherever required by law.
Minors and Eligibility
FlipCash’s services are strictly intended for individuals who are legally capable of entering into contracts as per the Indian Contract Act, 1872.
If you are under the age of 18, you may only use our platform under the supervision and consent of a parent or legal guardian. We do not knowingly collect or store personal information from individuals below 18 years of age.
If you believe that a minor has shared personal data with us without appropriate consent, please email us at support@flipcash.in, and we will take prompt steps to remove that data from our records.
Security of Your Personal Information
We take your data security seriously and have implemented multiple layers of protection to safeguard your information from unauthorized access, alteration, or misuse. This includes:
OTP-based account login for secure access
Encrypted data storage and secure server infrastructure
Role-based access controls for internal data handling
Regular audits and security checks
While we follow industry best practices, including measures aligned with ISO 27001 standards and strive to be compliant with relevant data protection laws, no system is entirely immune to risks. You are responsible for keeping your OTPs and account access secure. We recommend not sharing them with anyone, including people claiming to be from FlipCash.
How We May Contact You
1. Transactional & Service Communications:
We may contact you through SMS, WhatsApp, email, or phone for important updates about your orders, service bookings, or account activity.
2. Marketing and Offers (Only With Consent):
If you have opted in, we may send you promotional content, new offers, or platform updates. You can opt out anytime by clicking the “Unsubscribe” link in our emails or writing to us at support@flipcash.in.
3. Feedback and Surveys:
Occasionally, we may reach out to request your feedback so we can improve our services. Participation is completely optional.
4. Customer Support:
If you raise a query or complaint with us, we may use your provided contact details to respond and assist you accordingly.
Your Rights Regarding Personal Data
You have the following rights in relation to your personal data collected and processed by FlipCash:
Right 1 – Access:
You can request access to the personal data we hold about you.
Right 2 – Correction:
If your information is incorrect or outdated, you have the right to ask us to update or correct it.
Right 3 – Deletion:
You can request that we delete your personal data in certain circumstances—such as when it’s no longer necessary for the purpose we collected it, or if you withdraw your consent.
Right 4 – Restriction of Processing:
You can ask us to restrict how we use your data (for example, while we’re verifying the accuracy of your data or during a legal dispute).
Right 5 – Data Portability:
You have the right to receive your personal data in a commonly used, machine-readable format. You can also request us to transfer it to another service provider, where technically possible.
Right 6 – Objection:
You have the right to object to how we use your data—especially for direct marketing purposes.
Right 7 – Withdraw Consent:
If you’ve previously consented to us using your data, you can withdraw that consent at any time. Please note, this may affect the availability of some of our services.
These rights are subject to applicable laws and certain exceptions for legal or public interest reasons.
Keeping Your Information Updated
To help us serve you better, please ensure that your information is accurate and up to date. If your details change, you can update your profile through the FlipCash platform or notify us directly. Providing false or misleading data can lead to suspension or termination of access to our services and may result in legal action.
Changes to This Privacy Policy
FlipCash may update this Privacy Policy as needed to reflect changes in legal requirements, services, or technology. The latest version will always be available on our platform, and the “Last Updated” date will be revised accordingly.
We encourage you to review this policy regularly to stay informed about how we protect your data.
Last updated on: 10th April 2025
Contacting Us
If you have questions, concerns, or complaints regarding this Privacy Policy or your personal data, feel free to contact us at:
📧 Email: support@flipcash.in
We will do our best to respond quickly and resolve your concerns.
Security of Your Information
We are committed to safeguarding your personal information using industry-standard security practices including:
SSL encryption during data transmission
OTP-based secure login
Role-based access control
Data encryption at rest and in motion
Regular security audits and ISO-aligned protocols
While we strive for high standards, no online system is entirely foolproof. We urge users to safeguard their credentials and report any suspicious activity immediately.
Conditions of Use & Legal Jurisdiction
By using FlipCash’s website, app, or any of its services, you agree that your use is governed by this Privacy Policy, our Terms of Use, and the laws of the Republic of India. Any disputes shall be subject to exclusive jurisdiction of courts in Pune, Maharashtra.
Filing a Complaint
If you’re dissatisfied with how we’ve handled your data or rights, please let us know at support@flipcash.in. We are committed to resolving your concerns in a transparent and fair manner.