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Refund Policy

Cancellation & Refund Policy

Last updated on 15-04-2025

At FlipCash, we are committed to providing quality refurbished devices and reliable repair services. This cancellation and refund policy, issued under the name of Sagar Shivaji Thorat, outlines the conditions under which a customer may request a cancellation or refund.

1. Order Cancellation   –  Customers may request cancellation immediately after placing the order. Once the product is dispatched or repair service is confirmed, cancellations may not be accepted.  Note: For urgent cancellations, please contact support@flipcash.in within 1 hour of placing the order.

2. Non-Cancellable Items – Orders for the following are not eligible for cancellation after confirmation:

  • Devices under final-stage quality check or packaging

  • Scheduled doorstep repairs

  • Custom orders or device upgrades (if communicated beforehand)

3. Damaged or Faulty Products – If a device is found damaged or not functioning as expected upon delivery, customers must:

  • Report the issue within 15 days of receiving the product

  • Provide IMEI or Order ID

  • Share a video/unboxing proof of the problem

After verification, FlipCash will:

  • Offer a replacement (if available)
    OR

  • Initiate a refund to the original payment method

4. Not as Described / Mismatch Cases – If the delivered device or accessory is different from what was ordered (wrong model/spec, color, storage, etc.), the customer must notify FlipCash within 15 days of delivery. Our team will review and resolve such cases through return, refund, or exchange.

5. Products with Manufacturer Warranty – Some accessories (like chargers, batteries) may carry a manufacturer-backed warranty. In such cases, FlipCash will assist you in connecting with the manufacturer. FlipCash is not liable for any replacement/repair once the product is transferred to brand-authorized channels.

6. Refund Processing Timeline

Once your refund is approved after verification:

  • Refunds will be initiated within 3 to 5 working days

  • Refund will be credited to the original payment mode (UPI, card, wallet, etc.) Note: Refunds are applicable only on service/product cost. Pickup/drop or slot charges (if applicable) are non-refundable.

Repair Refund Policy

Flipcash Repair offers you a 6-month warranty along with a refund option.
Here’s how you can claim a refund for a screen replaced by us:

We provide a 6-month warranty with a refund option on every screen replacement under the following conditions:

  • Screen/LCD that malfunctions or does not function as intended or designed.

  • Display issues that arise without any manual intervention, such as dead pixels or touch-related problems due to screen quality.

If the screen replaced by us develops any of the above-mentioned issues, you are eligible to:

  • Claim a brand-new screen replacement with the continued 6-month warranty, OR

  • Request a refund within 7 days of the service date by returning the screen provided by us.

To initiate the refund or replacement process, simply follow these steps:

  1. Share a video of the phone clearly showing the display issue via email to support@cashify.in

  2. Send us your Phone Number, Order Number, or IMEI Number — any of these will do

  3. Our Customer Service Associate will respond within 48 hours and schedule a technician visit for screen replacement!

Please note:

  • Warranty & Refund is applicable only to the specific parts and/or services paid for.

    • If only parts were purchased: the warranty & refund apply only to those parts.

    • If both parts and repair services were purchased: the warranty also includes labor and repairs related to the original issue.

  • Slot charges are only applicable if the order is completed.

  • Refunds are applicable only on the service price, not on slot charges or any additional costs.

Repair Process – Step by Step

We believe in 100% transparency and simplicity. That’s why FlipCash follows a clear 5-step repair process that ensures a hassle-free and reliable experience for all our customers.

  1. Book Your Repair:
    Choose your device, select the issue, and schedule your repair with just a few clicks.

  2. Technician Assigned:
    Our verified technician will be assigned based on your location and preferred time slot.

  3. Doorstep Service or Pickup:
    You can choose to get your device repaired at home or have it picked up securely by our delivery partner.

  4. Repair & Quality Testing:
    Our experts will repair your device using high-quality parts and run multiple tests to ensure everything works perfectly.

  5. Warranty & Completion:
    Your device is returned with a 6-month warranty, and you get a complete service report via WhatsApp or email.

Why Trust FlipCash?

Your device deserves the best. At FlipCash, we go beyond the standard repair service to deliver trust, quality, and peace of mind.

  • We use original or OEM-quality parts only. No cheap knock-offs.

  • All technicians are trained, background-verified, and experienced.

  • Repairs are done in front of you or at our authorized service points.

  • We offer a 6-month warranty on parts and labor with every eligible repair.

  • Transparent pricing — what you see is what you pay. No hidden charges.

Whether it’s a broken screen or battery issue, FlipCash ensures your phone is treated like new.

Before & After Repair Gallery

Don’t just take our word for it. Our Before & After gallery shows real images of customer devices — damaged vs. repaired — so you can see the quality of our work yourself.

From cracked iPhone screens to water-damaged Androids, we’ve repaired thousands of devices across Pune. Every image tells a story of expert work and happy customers.

What Our Customers Say

FlipCash is proud to be loved by our customers. Here’s what they say:

“Amazing doorstep service! The technician was on time, polite, and changed my iPhone screen in under 30 minutes.”
— Ritika, Pune

“Wasn’t sure at first but FlipCash turned out to be better than the brand service center. Affordable and reliable!”
— Akash, PCMC

Real feedback, real trust.

Repair Tips & FAQs

We believe that an informed customer is a happy customer. Here are some quick repair tips and common questions we answer often:

  • Will my data be safe?
    Yes. Our technicians don’t access your personal data. Still, we recommend backing up your device.

  • Are the parts original?
    We use a mix of original and premium OEM-quality parts that match the original specs and performance.

  • Is my warranty still valid?
    For Apple & some brands, third-party repairs may void brand warranty. But we give our own 6-month warranty.

  • What if I face the same issue again?
    No worries. Just raise a claim and we’ll repair it again or issue a refund if eligible.

Emergency Repair Support

In a rush? We’ve got your back. With our Priority Repair Option, you can get your phone fixed on the same day with a faster technician visit.

This is perfect for:

  • Students during exams

  • Working professionals

  • Travelers or content creators

Choose “Urgent Repair” while booking and we’ll make sure your device is back in action ASAP.

Track Your Repair (Coming Soon)

Soon, FlipCash users will be able to track their device repair status live on the website.
Just enter your phone number or order ID to check:

  • Device picked up

  • In repair process

  • Quality testing

  • Out for delivery

Real-time updates = Peace of mind.

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